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Achieve unmatched
customer service performance

An advanced generative AI customer service platform designed to deliver highly personalized support while resolving up to 1.5× more customer tickets daily — faster, smarter, and at scale. Empower your team to reduce costs, boost satisfaction, and transform every interaction into a seamless customer experience.

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Deliver 150% output every day

78%

faster first response time

12%

drop in resolution time

4.7/5

average agent CSAT score

Boost productivity

Agents spend most of their workday in the help desk. We've improved everything for the fastest, most efficient experience, helping you get more done.

Simplify effective ticket routing

Smartly manage tickets by subject, intent, customer profile, and more. Stop reassignments and instantly get customers to the right team the first time.

Balance workloads with auto-assign

Remove ticket selection by auto-assigning conversations based on team capacity and skills. Now, every agent receives the perfect workload.

Maximize screen space for greater context

Enjoy a sleek design without the distractions. Uriel prioritizes messages and context so you can see more without scrolling.

Save time with keyboard shortcuts

Streamline work with keyboard shortcuts. Send, Close, Search, Change Tickets — complete complex tasks in one movement.

Simplify effective ticket routing

Smartly manage tickets by subject, intent, customer profile, and more. Stop reassignments and instantly get customers to the right team the first time.

Balance workloads with auto-assign

Remove ticket selection by auto-assigning conversations based on team capacity and skills. Now, every agent receives the perfect workload.

Maximize screen space for greater context

Enjoy a sleek design without the distractions. Uriel prioritizes messages and context so you can see more without scrolling.

Save time with keyboard shortcuts

Streamline work with keyboard shortcuts. Send, Close, Search, Change Tickets — complete complex tasks in one movement.

Personalize every interaction

Streamline conversations by providing customer information in one spot. Now, your team can provide exceptional, personalized experiences that build brand loyalty.

Manage everything from one place

Access external data within Uriel through seamless integrations. Finally, no more tab switching!

Improve replies with Write Assist

Instantly check spelling, improve grammar, and convert bullet points into engaging messages that embrace your brand style and tone.

Deliver support in any language

Offer lightning-fast, accurate communication in 175 languages with the ability to translate all incoming and outgoing chats, emails, and social messages.

Transparent decision making

Gain insights into your AI Agent’s decision-making process behind every conversation.

POWERED BY

Uriel Connect

We developed a specialized large language model (LLM) to meet
the unique needs of ecommerce brands.

  • Designed for ecommerce
  • Highly trained
  • Tailored to your brand
  • Secure and private

Built for visionary enterprise leaders

Lead your organization confidently into the conversational future

Customer Service

Boost CSAT, eliminate wait times, and embrace managing AI agents as naturally as managing your human team.

Engineering

Build AI agents your organization can trust, on a platform with built-in orchestration, supervision, monitoring, and compliance - so you can focus on outcomes, not oversight.

Product

Reimagine your customer journey with AI agents that delivers on goals your can't achieve with click interfaces.

Executives

Set your brand apart with secure, flawless, and natural customer interactions, leading the shift from clicks to conversations.

What Our Clients Say About Us

With Uriel, we didn’t just reduce costs—we empowered our team to focus on high-value work across the company. That’s the true power of smart automation: unlocking people’s potential.

Mike Wu

Senior Director, Ecommerce and CX

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Uriel has become our game-changer. It’s transformed the way our agents work—helping us support more customers in less time, even as ticket volumes continue to grow.

Małgorzata Miąsik

Operations Center Director

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Uriel isn’t just another solution—it stands apart. Partnering with them to enhance our support has been one of the smartest decisions we’ve made.

Anna Janik

International Customer Care Director

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Ready to experience the
Future of customer service?

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Platforms
  • Microsoft Teams
  • Instagram
  • WhatsApp
  • Telegram
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  • Websites
Get Started
  • Chatbot for Ecommerce
  • Chatbot for Real Estate
  • Chatbot for Education
  • Chatbot for Travel
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Integrations
  • ChatGPT
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  • Zoho CRM
  • Zapier
  • All Integrations
Resources
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  • What’s New
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  • Product Roadmap

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