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Introducing Uriel Connect

Meet Uriel — The #1 Generative AI Transforming Customer Service Forever.
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LEARNS FROM YOUR KNOWLEDGE BASE

1h

In just 1 hour, Connect seamlessly absorbs all your business knowledgey

PERFECTs YOUR TONE OF VOICE

Connect

Connect follows your unique brand style and tone

deeply understands your customer

93%

Connect recognizes the intent of 93% of customer questions

Improves resolution time

42%

Connect reduces resolution time by 42%

Revolutionizing Customer Service with Precision AI

We developed a specialized large language model (LLM) to meet the unique needs of your customer service.

Our solution, with unparalleled accuracy and customization, lowers support costs and uncovers new revenue hidden in customer support interactions.

Designed for customer service

Purpose-built for customer service, Connect outperforms generic generative AI.

Highly trained

Connect is trained with over 100M ecommerce support interactions.

Tailored to your brand

You are unique, and so is Connect, constantly fine-tuning itself to meet your needs.

Secure and private

You are unique, and so is Connect, constantly fine-tuning itself to meet your needs.

Connect unlocks boundless capabilities

Understands customers

Trained on real conversations, Connect delivers the exceptional experiences customers demand.

Talks like a real person

Ditch the script and create personalized answers that are on-point and on-brand.

Works across all channels

Offer seamless communication with the ability to start and switch channels mid-chat.

Speaks 175
languages

Provide support around the globe with the power to instantly have conversations in 175 languagues.

Crafts tailored responses

Exceed expectations with unmatched intent recognition for ultra-personalized support.

Your secure, enterprise-grade generative AI

Secure

GDPR and SOC2 Type II compliant to deliver the highest level of security for your business

Reliable

99.9% service availability via highly available multi-data center infrastructure

Hands-on

Customer success manager, implementation and training, and 24/7 customer support

Ready to maximize your ROI?

Start with the Uriel AI Agent and expand to our all-in-one solution.

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AI Agent

Convert, support, and retain shoppers by supporting them on the entire customer journey

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Insights

Bring the power of the AI Agent to your email.

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Inbox

Offer personalized omnichannel support focused on team efficiency.

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What Our Clients Say About Us

With Uriel, we didn’t just reduce costs—we empowered our team to focus on high-value work across the company. That’s the true power of smart automation: unlocking people’s potential.

Mike Wu

Senior Director, Ecommerce and CX

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Uriel has become our game-changer. It’s transformed the way our agents work—helping us support more customers in less time, even as ticket volumes continue to grow.

Małgorzata Miąsik

Operations Center Director

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Uriel isn’t just another solution—it stands apart. Partnering with them to enhance our support has been one of the smartest decisions we’ve made.

Anna Janik

International Customer Care Director

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